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Login Help

We are sorry that you are having problems logging in. Please select the most relevant option below for more help:


My Password is not recognised

Please try the the following options:

1) As passwords are case-sentitive, please try entering your password again and make sure, for example, CAPS LOCK is not pressed.

2) To get your password sent to you by e-mail, please visit the page reminder page and request it. Simply enter the e-mail address address which you registered with (this acts as your username) and you will receive an e-mail containing your password.

3) When registering, we will have sent a registration confirmation to the e-mail supplied by you. The subject line of the e-mail was: "Thank you for visiting HouseWeb". The e-mail came from "info@houseweb.co.uk". This e-mail specifies your account details.


I have forgotten my Password

The fastest option to get your password is by visiting this page and requesting it by e-mail. Simply enter the e-mail address address which you registered with (this acts as your username) and you will receive an e-mail containing your password.


My e-mail adress is not recognised

The e-mail address you registered with is used for login purposes. When registering, we will have sent registration confirmation to the e-mail supplied by you with the subject line: "Thank you for visiting HouseWeb". The e-mail came from "info@houseweb.co.uk". This e-mail specifies your account details with the e-mail you registered with. You need to use this e-mail address even if you have changed your e-mail address.


My e-mail has changed

No problem - simply use the same e-mail address you registered with, even if it is your old one or no longer in use. The e-mail address you registered with simply acts as a username

But I have posted a property - won't I receive any enquiries?

Even though you log in with your old e-mail address, you can update your contact details on your property advert with your new e-mail address. This is seperate from your e-mail login. By updating your contact e-mail address on your advert, you won't change your login details.


I registered with a username not an e-mail

If you registered with HouseWeb before September 2001, you will have supplied a username and not an e-mail address. This username is still valid. Simply type it into the "E-mail" field along with your password.

I've tried that and it says my e-mail address is not valid

This means the username you are entering is not being recognised. If you still have a copy of the HouseWeb registration e-mail (from info@houseweb.co.uk), this will also detail your login information.

I'm Stuck!

If you have advertised a property, please contact HouseWeb Customer Services at info@houseweb.co.uk or call 0845 003 0720. If you have not advertised a property, simply register again and create a new account. You will be able to log in immediately.


I can't remember if I have registered or not

If you have posted a property on HouseWeb you will have registered. Please try another option or contact HouseWeb.

If you haven't submitted a property, please visit the Your Registration page, enter your e-mail and a password you think you may have used, and see if your details come up. If they cannot be found, please register here.


I need more help

If you have advertised a property with us, please contact HouseWeb Customer Services at info@houseweb.co.uk or call 0845 003 0720. If you have not advertised a property, simply register again and create a new account. You will be able to log in immediately.

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